1. Try before you pay
Every account can request a free 48-hour demo with eight Cisco labs, no payment method required. We would much rather you tested the platform first than paid and found it was not what you needed.
2. Cooling-off period
If you have paid for a plan and change your mind, tell us within 7 days of the plan being activated and we will refund it in full, provided you have used less than 2 hours of lab time in that period. Write to vlabs@nxsvl.com with your payment reference.
3. After the cooling-off period
Plans are sold for a fixed period and are not refundable once that period is under way beyond the terms above. We do not refund part-used months.
4. If we cannot deliver
If the platform is unavailable for an extended period through our fault, or we cannot provide a lab you have paid specifically to access, tell us and we will extend your plan by the lost time or refund it, whichever you prefer. Live platform state is published at nxsvl.com/status.
5. Payments we have not confirmed
Payments are made directly to us by UPI or bank transfer and activated once we have matched the amount received. If you submit a payment reference and we cannot find the money, we will contact you and nothing is activated — there is nothing to refund because we never received it.
If you paid twice, or paid the wrong amount, tell us and we will refund the difference.
6. Cohort and team plans
Cohort plans are quoted and invoiced individually, and refund terms are set out in that quotation. Removing a member mid-term frees the seat for reuse but does not generate a refund.
7. Cancellation
Plans do not renew automatically unless separately agreed, so there is nothing to cancel — access simply ends when the paid period does. If we have agreed a recurring arrangement, email us at least 7 days before the next period to stop it.
8. Exams and certificates
Exam attempts are not refundable once the exam has been delivered to your lab environment, since that is the point at which the exam content has been made available to you.
9. How refunds are paid
Approved refunds go back by the route the payment arrived — to the UPI ID or bank account it came from — normally within 7 working days of approval.
10. Contact
Refund requests and billing questions: vlabs@nxsvl.com, quoting your payment reference.
Last updated: 23 August 2026 · NexusSec Labs, Navi Mumbai, Maharashtra, India · vlabs@nxsvl.com